What is your return policy?
At Blue Bottle, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Blue Bottle experience, so we strive to make sure our return policies reflect that.
Items purchased online cannot be returned to our cafes.
Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at email@example.com within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Guest Experience team will help you track down your soon-to-be favorites.
Everything Else - If you are dissatisfied with your order in any way, please reach out to our Guest Experience team about a return or exchange within 30 days of purchase to get the process started for online or in cafe orders. It's easy—just email us at firstname.lastname@example.org.