Illustrated Airplane

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FAQ

FAQ

What is your return policy?

At Blue Bottle Coffee, we strive to provide products that you fall in love with every time you brew. But, we understand that sometimes things just don’t work out.

If you would like to return all or part of your order, please reach out to our Guest Experience team within 30 days of purchase with your order number and the item(s) you want to return. We ask that you package up the items to return and we will send you a prepaid shipping label to send back to us. Once the order is received and processed at our warehouse, we will process a refund minus a $9 flat fee for the cost of the shipping label. All items purchased online can only be returned through the mail. 

Can I return coffee products? Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at support@bluebottlecoffee.com within 30 days of your purchase. If you’re dissatisfied with your coffee, our expert Guest Experience team will help you track down your soon-to-be favorites.

What should I do if my order arrives defective or damaged? Please email our Guest Experience team with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We'll get you sorted right away! 

Can I return Blue Bottle Coffee products that I purchased at a grocery store? While we can't refund your purchase directly in cafe or online, we can offer a similar replacement product shipped directly to you from one of our roasteries. Just reach out to our Guest Experience team here and we'll ensure you are taken care of.

Last Updated Dec. 17, 2021